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Understand How We Handle Your Account and Data

When you open an account with samurai 138, your personal information and account activity are protected according to the laws that apply where you play.

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samurai 138 Understand How We Handle Your Account and Data
REACH OUR TEAM

How to Contact Us About Legal or Account Issues

Live Chat Open your account and tap the chat icon in the bottom right.
Email Support Send a detailed question to our legal support inbox and we'll reply within 4…
Account Settings Log in, tap Menu, then Account & Security to view your personal data, payment…
DATA & SECURITY PRACTICE

How We Keep Your Account Safe and Your Data Private

Account Verification

When you open an account, we verify your identity and link it to your payment method — DANA, OVO, GoPay or QRIS. This step stops fraud and ensures only you can withdraw your winnings. Verification usually takes under 5 minutes.

Password & Login Security

Your password is encrypted and stored securely. We recommend a strong, unique password and enabling two-factor authentication if your device supports it. Never share your login details, and log out after each session if you play on shared devices.

Data Retention & Deletion

We keep your account data for as long as your account is active, plus 3 years after closure for regulatory compliance. You can request deletion of non-essential personal data anytime via live chat. Some transaction records must be retained by law.

Cookie & Tracking Practices

We use cookies to remember your login, keep your session secure, and track which games you play so we can show you relevant content. You can clear cookies from your browser settings, but doing so will log you out and slow your next login.

Withdrawal Verification Process

Every withdrawal request is checked against your account balance, payment method, and recent activity to prevent fraud or errors. Verified withdrawals via DANA, OVO, GoPay or QRIS usually clear to your wallet in under 60 seconds.

How to Request Your Data

Contact our support team via live chat or email and ask for a personal data report. We'll send you a complete record of all information we hold about you — contact details, payment history, game activity, account notes — within 7 business days.

Common Legal and Account Questions

You have the right to see all data we hold about you, correct any errors, and request deletion of non-essential information. Log in to Account & Security to view and update your contact details yourself, or contact support for a full data report. Some transaction records are kept by law and cannot be deleted.

Go to Account & Security and select Close Account. Any balance in your account will remain yours — you can withdraw it before closure, or we'll process a refund to your verified payment method (DANA, OVO, GoPay or QRIS) within 7 business days. Closed accounts cannot be reopened.

Your payment method is encrypted and stored on a secure server separate from your account login. We never store your full card number or banking password. Only your verified DANA, OVO, GoPay or QRIS identifier is linked to your account, so withdrawals are fast and safe.

Yes. Contact our support team immediately with details of the bet or withdrawal in question. We'll review your account logs and the transaction record. If we find an error, we'll correct it. Most disputes are resolved within 24 hours, and we always explain our finding clearly.

We verify your identity at sign-up and link your account to a verified payment method. Every withdrawal is checked for suspicious activity — unusual amounts, rapid requests, or device changes. If we spot a risk, we may ask you to re-verify your identity via live chat before processing the withdrawal.

No. We never sell your personal information. We share data only with payment processors (DANA, OVO, GoPay, QRIS) to process your deposits and withdrawals, and with legal authorities where local law requires. You can ask support for the full list of parties we work with.

Contact our live chat team immediately and do not log in again. We'll check your account activity, secure it, and walk you through resetting your password and re-verifying your identity. If unauthorized transactions occurred, we investigate and can reverse them where possible. This process usually takes 1–2 hours.

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