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How We Protect Your Account and Data

When you open an account with us, your personal information and payment details stay secure under strict data handling practices.

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samurai 138 How We Protect Your Account and Data
GET ANSWERS

How to Request Privacy Changes

Email Support Contact our data team at [email protected] with your account details and privacy request.
Live Chat (9am–11pm Indonesia Time) Open the chat widget in your lobby to ask about your stored data, payment…
Account Settings Log in and go to Settings > Privacy to see what data we hold…
DATA INTEGRITY

How We Secure Your Information

Encryption on File

All deposits via DANA, OVO, GoPay and QRIS, plus your account balance and withdrawals, travel through encrypted tunnels. Bank-grade SSL protects your session whether you play on desktop or mobile.

Account Verification

When you register, we verify your identity using your phone number and email. Two-factor authentication is available in your security settings to prevent unauthorised access to your wallet.

Withdrawal Confirmation

Before we return funds to your DANA, OVO, GoPay or QRIS account, we match the receiving account to the name on file. This step catches fraud and keeps your money safe.

Cookie Use

We place cookies on your device to log you in, track your game activity and show you what offers are running this week. You can clear cookies anytime; we'll ask you to log back in.

Data Retention Rules

Account data stays on file while you play. After you close your account, we keep transaction records and identity verification for seven years where local law permits, then delete them.

Third-Party Sharing

We do not sell your data. We share deposit, withdrawal and account details only with payment processors and fraud-prevention partners, all bound by strict confidentiality agreements.

Your Privacy Questions Answered

Your payment details are encrypted and sent directly to the payment processor. samurai 138 sees only a transaction ID and confirmation; we never store your full card or mobile wallet credentials. Your DANA, OVO, GoPay or QRIS account remains under your control.

Yes. Go to Settings > Privacy > Download My Data, or email [email protected] with your account details. We send you a file with your identity information, deposit history, withdrawal records and game activity within two business days.

Personal data is deleted when you close your account. Transaction records and identity verification documents are kept for seven years where local law permits, then permanently deleted. You can request early deletion by contacting support.

We use session cookies to keep you logged in, analytics cookies to track page usage, and marketing cookies to show relevant offers. You can disable them in your browser settings, but login and game history features may not work properly.

We share data only with payment processors (DANA, OVO, GoPay, QRIS partners), fraud-prevention services and compliance auditors. We never sell your data to marketers or third-party advertisers. Every partner signs a strict confidentiality agreement.

Change your password immediately in Settings > Security. Enable two-factor authentication on the same page. Contact live chat (9am–11pm Indonesia time) or email [email protected] with details. We'll review account activity and help restore security.

We handle account data according to regulations where local law permits. Your privacy rights include access to your data, correction of errors and deletion where applicable. Contact support with any compliance questions or concerns about how we store information.